- How much do your services cost?
In spite of the common opinion that hiring a property management company is costly, in reality, it is not. Our prices are very reasonable, and they depend on the range of services you would like to receive from us. Unfortunately, it is impossible to display prices in numbers since every client’s package is unique. Packages are built individually, and they are based on each client’s particular needs.
We invite you to meet with us so you can see that they are not. By entrusting your property to us, you will get not only peace of mind but also a way to save money, improve you cash flow, and provide money for your personal needs.
- Are your services tax-deductible?
Yes, they are. The cost of our services is an expense for your business and is 100% tax-deductible.
- I own a property with 50 dwellings and am planning on hiring a property management company. Why should I choose yours?
Our basic principle is an individual approach to each client’s particular needs. We will define if your property is an investment into your future for retirement or patrimony, if it is your main revenue today, or if it is the beginning of your future business expansion. We will help you to set your priorities and analyze your expectations, as well as your short and long-term goals. After establishing a joint action plan, we will establish a service package that fits your particular needs.
We will make sure that our professionalism, knowledge, and experience in the financial, legal, and management fields bring you the results that you desire.
We are not a big player in the property management market, which means that we are flexible and can maintain an individual approach to every single client. Our services are very individually oriented, so whether you have our full service package or if you seek our services on a demand basis, we are always there for you on your way to a successful and profitable business.
- What are you fundamental principles in working with tenants?
In the residential rental real estate market, the tenant is the most important person. Tenants bring money into your business. Tenants are our common clients; therefore, their safety and their satisfaction with the services provided are the base for success.
Remember, tenants who are satisfied with their living conditions and services provided are more likely to stay longer, to cooperate better with the owner and/or a managing company, and to attract reliable new tenants.
- What are your criteria when selecting new tenants?
Our main task when we start working with your property is establishing good relationships with your tenants and evaluating their loyalty. During the new tenant selection process, we base our evaluation on the following criteria: credit history, judicial history, previous rental experience, financial stability, and an in-person interview. Our selection of new tenants is informed by our expertise, experience, and knowledge in selecting tenants and our understanding of their psychological portrait.
We do everything we can in order to select the right candidates. A wrongly selected or uncooperative tenant has a negative effect not only on the evaluation of our work but also on the satisfaction of other current and future tenants. This contradicts with our main goal, which is the success of your business. Your success is also our success.
- What happens if a tenant does not pay his rent?
Our task is to select the proper tenants for you in order to minimize the risk and to prevent such a situation. We will discuss in advance our steps in case of non-payment with you and set your priorities.
In such an unpleasant event as non-payment, we will take all the necessary steps to recover the late payment.
- How do I track what is going on to my property?
Depending on the package you have selected, and by using your secure access to your personal page on our website, you will always have access to the most complete and up-to-date information concerning your property.
You can always follow what is happening to your investment, with access to monthly reports on work completed within your property, issues with tenants, and much more.
- If I contract you to manage my property how can I follow up on the process?
Depending on the package you have selected, we will provide you with monthly or quarterly reports. These reports will indicate any action completed and will show the current state of your business.
If we implement the full management of your property, an opening of a joint account will be the best and the most convenient option for you to manage and control your property. By having ongoing access online, you view all the details and transactions, so you are always up to date about what is going on with your property.
We are always available to answer any questions and provide reports for every dollar spent. Don’t forget that your peace of mind and your prosperity is our goal too!
- My tenant calls me late in the evening but I have to wake up early in the morning. I am tired of that. Is there any way you can help?
This is one of the main reasons why we created our company. Our clients are people like you who trust us to solve any problem. They know that we are ready for any unforeseen situations and that we know how to handle them at any time, whether it is late at night or early on a Sunday morning.
- The expenses for my multiplex take away the biggest part of my income. Is there anything that can be done?
When we start working with you, we will complete a full analysis of your business and provide you with several options on how you can save money. We will do everything in our power to find a way to reduce your expenses.
By working with us, not only will you be able to get complete professional advice and an action plan, but you will also benefit from discounts from our partners, suppliers, and contractors.
- I need to go out of the country. Can you take care of my property for the time I am away?
Yes, certainly. We have a package that allows you to go on vacation or on a business trip with peace of mind. No matter what happens when you are away, we will handle any issue to the best of our abilities.
- My property is located in Longueuil. Do you provide your services in that region?
We work in all the Greater Montreal area, including and not limited to the South Shore, North Shore, Laval, East Montreal, and the West Island.
- What happens if my tenant’s sink is blocked, water tap is not functioning, or heating pipe is leaking? How do you manage an emergency situation?
All tenants have our emergency hot line phone number, which is available 24/7.
Depending on the degree of emergency, we take the necessary actions. Do not forget that there are situations which can wait and do not require you to pay the double rate to call the plumber or electrician in the evening or at night.
It is important to be able to evaluate the emergency, reassure the tenant, and act according to the degree of emergency. Our team and our partners are always ready to be dispatched to the site at any time required.
It is important to keep in mind that tenants who get quality service are more likely to co-operate with the owner or managing company. They are also motivated to pay on time, and they are easier to retain longer.
- I do not want to contract a management company, since I am fully capable of conducting my business myself. However, sometimes there are circumstances that I am not sure how I should handle.
We provide consulting services. We will answer all your questions, and we will provide the contacts of our trusted partners; we will assist you in the buying and/or selling process, in choosing the best insurance policy, and in refinancing your property. The type of service that we will provide to you will depend on what your needs are and what kind of help you expect from us.
- I am planning on acquiring a rental property. How can you assist me?
We are here in order to help you avoid mistakes and miscalculations and make the right choice when selecting a rental property. Although we are not real estate agents, we work together with trustworthy and reliable real estate and mortgage brokers which we can recommend to you if you do not have one yet.
We do not make money when you purchase your property. We make money when your business is successful and profitable. For that purpose, we seriously consider the importance of preventing mistakes that may occur during the purchase process of the property. We assist and advise you by completing a preliminary financial analysis of the property and its documentation. We also complete a visual (from management point of view) inspection in order to find out possible future hidden expenses and problems that may result in unexpected expenses after the purchase has been completed.
We also calculate the profitability of the deal based on your personal goals and expectations.
- I have just acquired my first rental property and I am planning on managing it myself. Do you have a service that can help me at the very beginning?
Yes, absolutely. We understand that many people acquire a rental property in order to make it their full-time job.
Our “Initial” package has been created specifically for people who need assistance at the initial stage of their operations. We will provide you with the necessary training, explain the core principles of property management, inform you on aspects of Canadian and Quebec law on rental properties, and provide you with all the necessary documentation.
We will also be very happy to stay a partner with you and help you become a professional in this field. We will always be there for you whenever you need our advice or help.
- For several years I have been managing my rental property myself. I am not satisfied with the results and I am not getting the desired profit. Can you help me with that?
Our “Efficiency” package is made specifically for this situation. We will conduct a financial analysis of your business and develop an action plan in cooperation with you. We will be available to assist you to the extent you want us to. We will monitor the progress of your action plan and adjust it if necessary until we achieve your anticipated goals.
- I do not have Permanent Resident status in Canada. However, I am thinking of investing my money in rental property in Canada. What kind of services can you offer me?
In partnership with an accounting firm and a real estate agency, we provide a package that includes all the necessary services for international investors.
This package consists of the following: searching for a profitable rental property and full management of the property with monthly reports. The package also includes such services as financing and re-financing of the property, negotiating and renegotiating insurance policies, opening accounts with banks, utility companies and municipalities, and representation for the Canada and Quebec Revenue Agencies.
We thoroughly study your individual short and long term goals, and, based on them, we develop an investment plan, working it out through the initial purchase and creation of your property portfolio to future purchases and sales.
- Do you provide bookkeeping and accounting services?
We are partners with an accounting firm that is a proven expert in providing accounting services for rental properties and offers a full spectrum of services.
- If a Canada or Quebec Revenue Agency audit takes place, what is your role as a management company?
In case of an audit, we will assist you through all the steps of the process: we will accompany you at meetings with audit agents, provide all the necessary documentation, and answer any questions that might arise.
Our goal is to manage your business properly so that you feel confident and assured that during an audit no mistakes or offences of the tax law can be revealed.
- Why do I need your services acquiring a property and in the future?
Over the years, we have realized that there is a certain gap between investors and other players in the real estate market, such as real estate brokers, mortgage brokers, notaries, contractors, and suppliers. Our job is to bring you together with all the necessary specialists in order to make your business as successful and profitable as possible.